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FREQUENTLY ASKED QUESTIONS

General

Why sign- in is required?
Signing- in is required to save your purchase records and you can also track the order once they are placed and so the progress at each step.
Having trouble while Sign- in?
Write us at: contactus@wanderlooms.com
Forgot my password, what should I do?
Mail us at: contactus@wanderlooms.com Because they are handmade, each piece is one of a kind; no two pieces are the same.
How is my data safe with Wanderlooms ?
Do not worry! Your data is safe with us, as we use high- level security ensuring that your data is kept safe.

PRODUCTS

The product I want is out of stock.
Drop your query at contactus@wanderlooms.com or Whatsapp on 9993201711.
Do you take bulk* orders/customized order?
Yes we take bulk and customized order. For bulk/cutomised policy please check “link”

ORDERS

Why have I not received any order number?
The confirmation is sent on your registered mobile number and email id. If you do not receive a confirmation, please Whatsapp on 9993201711 or send an email on contactus@wanderlooms.com
Order confirmation not received but amount is deducted.
You will receive a confirmation on your registered mobile number and email id. If you do not receive a confirmation, please Whatsapp on this number 9993201711 or an email on contactus@wanderlooms.com
Can I add more items to my order after I have placed the order?
Once the order is placed it is not possible to add more items.
Can I give specific instructions for the order?
Yes, you can give instructions for the order in the comment section at the checkout page. You can also reach out for urgent instruction on Whatsapp number 9993201711.

SHIPPING & TRACKING

What is the normal Shipping time?
It takes about 2 days to ship the order.
What is the regular delivery time?
The normal delivery time is 5-7 days.
How do I track my order?
The tracking details shall be sent to your registered email and phone number as soon as the package is shipped.
Is there any order tracking link?
Yes, you can track your order here https://wanderlooms.shiprocket.co/ through Order ID or AWB No.

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